Fair & Transparent Refunds
We stand behind our product. If you're not happy, we'll make it right.
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Overview
We want you to be completely satisfied with Resume World. This Refund Policy explains when and how you can request a refund for paid subscriptions and one-time purchases.
Payments are processed securely by our payment provider. Refunds are issued to the original payment method used for the purchase.
By subscribing to any paid plan, you agree to this Refund Policy. We encourage you to review it carefully before making a purchase.
14-Day Money-Back Guarantee
We offer a 14-day money-back guarantee on all new subscriptions. If you are not satisfied for any reason within 14 days of your initial purchase, you are entitled to a full refund — no questions asked.
- Applies to all new paid subscriptions (Pro and Enterprise)
- Full refund of the amount charged
- No cancellation fees or penalties
- Refund processed within 5–10 business days
- One refund per customer per plan type
To claim your 14-day refund, simply contact us at [email protected] within 14 days of your purchase date.
Eligible Refund Scenarios
Outside the 14-day guarantee window, refunds may be granted in the following situations:
Duplicate Charge
You were charged more than once for the same subscription period
Technical Failure
A verified technical issue prevented you from accessing the service
Unauthorized Charge
A charge was made without your authorization or knowledge
Service Unavailability
Extended downtime (>24 hours) during your billing period
Change of Mind
You simply changed your mind after the 14-day window
Partial Month Use
Requesting a refund for unused days in a billing period
Non-Refundable Items
The following are generally not eligible for refunds:
- Subscriptions cancelled after the 14-day guarantee period
- Add-on purchases or one-time feature unlocks already used
- Accounts suspended or terminated due to Terms of Service violations
- Refund requests made more than 60 days after the charge date
- Promotional or discounted plan purchases (unless otherwise stated)
If your account was suspended for a Terms of Service violation, you are not eligible for a refund regardless of the billing period.
Changing Your Plan
Plans can only be changed by moving up the ladder: Lite to Pro or Enterprise, and Pro to Enterprise. Downgrading to a smaller plan while a paid period is running is not possible.
An upgrade is a new purchase, not a transfer. The plan you were on is closed immediately, the amount you paid for it is non-refundable and not pro-rated, and any unused days on it are forfeited. For example, upgrading from Lite to Enterprise on day 5 forfeits the remaining 25 days of Lite.
- Your new plan starts the day it is paid for, and runs for a full 30 days from that date.
- Your new limits apply immediately once payment is confirmed.
- An upgrade cannot be reversed, and the previous plan cannot be restored.
- Enterprise cannot be changed to Pro or Lite, and Pro cannot be changed to Lite, while a plan is active.
To move to a smaller plan, let your current period run to its end. Your account returns to Free, and you can then purchase whichever plan you want. Nothing you have created is deleted when this happens.
Plan Expiry and Renewal
Paid plans run for 30 days and do not renew automatically. No card or wallet is charged again without you starting a new purchase.
- We email you five reminders before a plan ends: 7 days, 3 days, 2 days and 1 day before expiry, and again on the day itself.
- When the 30 days are up, your account returns to the Free plan automatically and Free limits apply.
- Nothing you have created is deleted when a plan expires. Your data remains in your account.
Because plans do not auto-renew, letting a plan lapse costs you nothing. To keep your limits, purchase again before the period ends.
Subscription Cancellation
You may cancel your subscription at any time from your account settings. Cancellation stops future billing but does not automatically trigger a refund.
- Access continues until the end of your current billing period
- No partial refunds for unused days after cancellation
- Subscriptions cancelled within 14 days of the first payment receive a full refund
- You are not charged again once a subscription is cancelled
To cancel, go to Account Settings → Billing → Cancel Subscription. You can also contact support and we'll handle it for you.
How to Request a Refund
Requesting a refund is straightforward. Follow these steps:
Contact Support
Email [email protected] with subject line: 'Refund Request – [your email]'
Provide Details
Include your account email, purchase date, and reason for the refund request
Review
Our team reviews your request within 1–2 business days
Processing
Approved refunds are returned to your original payment method within 5–10 business days
Payments & Billing
Payments for Resume World are processed securely by our payment provider. Card and account details are handled on the provider's PCI-compliant infrastructure and are never stored on our servers.
- Subscriptions are billed in Pakistani Rupees (PKR)
- Applicable taxes are calculated and shown at checkout
- Approved refunds are returned to the original payment method
- Your invoice and receipt are emailed after each successful payment
For any billing question or dispute, contact us at [email protected] with the order reference from your receipt email, and we will resolve it with our payment provider on your behalf.
Contact Us
Have questions about this policy or need help with a refund? We're here to help.